Student Support & FAQs
To connect with your advisor on navGFC, click on the resources button within the app. Then, push the people tab and select the advisor you’d like to connect with. From there, you can either email your advisor or schedule an appointment. Please note that the schedule-an-appointment option only works if your advisor has posted their availability and is actively using navGFC. If you receive an error message that says your advisor has no availability, simply choose the option to email them instead.
Student FAQs
Have questions? Consult the FAQs below, click on the question icon within the navGFC app or email [email protected].
Getting navGFC and Logging in
Where do I get navGFC and how do I log in?
The free navGFC app can be downloaded from the navGFC homepage or by searching for “Navigate Student” in the App Store/Google Play. A browser version is also. You can log in to either version using your NetID and password.
I'm a new student. How do I access navGFC?
You’ll be accessing navGFC using your NetID, which is different than the student ID you received on your acceptance letter. Learn how to claim/retrieve your NetID here.
Help! I'm having trouble logging in.
If you’re unsuccessful using your NetID to log in, there may be an issue with your NetID or NetID password. You can confirm your NetID and/or reset your password at the UIT’s Self-Service NetID Password Portal page.
Can I access navGFC on a web browser?
Yes, you can access the student web portal from the navGFC homepage or directly at https://gfcmsu.navigate.eab.com/app/#/authentication/remote/
I can’t find navGFC in the App Store or Google Play.
navMSU is Montana State’s version of the Navigate Student app by EAB Global Inc. To find navGFC in the App Store/Google Play, you must use the search term “navigate student.” If you’re an international student and “navigate student” doesn’t yield any relevant search results, you may need to reset the local address for your Apple Store or Google Play account.
Features and Functionality
I just resolved a hold, why is it still showing up?
When a hold is resolved, it may take up to 24 hours for that change to be reflected in navGFC. Please check your hold in navGFC again tomorrow and if it is still listed, please contact the number listed with the hold.
Something is wrong with my class schedule.
If you recently added or dropped a class, it may take up to 24 hours for the changes to show up in the app.
Please also be sure you are looking at the correct term. To change the term being displayed, click on the “+” tab and then select “update year and term.”
If your schedule still doesn’t seem right, contact the Office of the Registrar.
The information I’m seeing on the app doesn’t look right to me.
If your to-dos or other information seem wrong or out-of-date, make sure you are viewing the correct term. To change the term being displayed, click on the “+” tab and then select “update year and term.” Also, be aware that any recent changes to your class schedule, holds, or assigned advisor can take up to 24 hours to update within the app.
How do I change my notification settings?
In the “+” tab, click on “notification settings.” There you can personalize your notification preferences.
Other FAQs
How much does navGFC cost?
The app is free to students
Who can access information on navGFC?
navGFC is designed to be used widely by Great Falls College faculty, advisors and other student success professionals. It is designed to help campus officials provide coordinated support for students, with relevant access controls aligned with their unique role on campus. All student data within navGFC are protected by the Family Education Right to Privacy Act.
